What our clients are saying about PhoneScore!
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"I would definitely recommend PhoneScore because it's another way to put eyes and ears on the business when you're not there all the time." ~ Dr. Cassandra Faraci • Center for Anxiety & Behavior Management Chester, NJ |
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"I love PhoneScore! It's made a really big difference in my business. It's a pain to go in and audit my calls myself, so now I just get a report every month and I can check up on how all my employees are doing. If you are in a service based, appointment based business where you are taking phone calls, that's really important for quality control - just gotta hire PhoneScore!" ~ Jen Hickle • Rogers School of Music Rogers, MN |
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"I really can gauge how myself and my staff are doing on the phone. The great thing about PhoneScore is that they have so many things that they grade you on!" ~ Dawn Elmer • Post Falls Music Academy Post Falls, ID |
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"Once we got into it (PhoneScore) it really was a game changer. Our staff was able at the end of every month to measure and read their report on how they did. We love the training calls and the one-on-one calls. I highly recommend the product....I give them 5 stars!" ~ David & Tiffani Martin • Happy Valley Arts Academy Happy Valley, OR |
"After hiring PhoneScore: The required response was to be, like it is now: “Thanks for calling Home Furniture Plus Bedding, this is ____ , how may I help you?” The problem was that not all stores were using this, and now this is happening. We love the structured training and ease of understanding of what is required.
Losing just one prospective customer at the point of contact from a phone call equates to an average ticket amount of $1200 that will get spent elsewhere. So It pays to be nice and helpful!"
~ Doug Smith • Home Furniture Plus Bedding, Louisiana
PhoneScore is a complete game changer! Excellent service that focuses on all the right aspects of what your staff needs to cover on the phone. You will have great insight on what is being said to prospective clients when you are not there. Highly recommend!
~ Zeljko Pavlovic (Director of The Vivaldi Music Academy, Houston, TX)
~ Zeljko Pavlovic (Director of The Vivaldi Music Academy, Houston, TX)
As an owner of multiple businesses, I depend on solid, reliable resources and services, like PhoneScore, to help to keep us on top of the game. Having this mystery shopping phone service has enabled us to effectively observe and refine our office communication skills with clients & prospects...I would wholeheartedly recommend PhoneScore to anyone who is serious about getting a competitive edge in their front office sales.
~ Marty Fort (Director of Columbia Arts Academy, Lexington School of Music, Irmo Music Academy and president of the Music Academy Success System, Columbia, SC)
~ Marty Fort (Director of Columbia Arts Academy, Lexington School of Music, Irmo Music Academy and president of the Music Academy Success System, Columbia, SC)
My staff has embraced being mystery-shopped each month. They've been learning how they can improve their phones sales and immediately applying the changes! We've seen a dramatic uptick in phone conversions, and I contribute that to PhoneScore!
~ Samuel Faraci, M.M., Director - Harrison School of Music / New City
School of Music, New York, NY
~ Samuel Faraci, M.M., Director - Harrison School of Music / New City
School of Music, New York, NY
Hunterdon Academy of the Arts implemented PhoneScore several years ago. The service has provided deep insights into the phone performance of our staff, revealing weaknesses as well as strengths of each individual on our team. We also find it helpful to have an outside partner offer an independent assessment of how our staff interact with prospects on the phone. Performance problems documented in the reports become the basis for further training, while we use positive (20+) reports to reward individuals.
PhoneScore can be a game changer for any business selling services or products on the phone. We highly recommend it!
~ Antonius Bittmann, Ph.D., D.M.A.
Co-Owner, Hunterdon Academy of the Arts
PhoneScore can be a game changer for any business selling services or products on the phone. We highly recommend it!
~ Antonius Bittmann, Ph.D., D.M.A.
Co-Owner, Hunterdon Academy of the Arts
We have seen an increase in sales based on the training we have received from PhoneScore. Every new staff member attends the training and we have monthly maintenance call. It is worth the time you cannot go wrong!
~ Jennifer Summers - Happy Valley Arts Academy • Happy Valley, OR
~ Jennifer Summers - Happy Valley Arts Academy • Happy Valley, OR